Customer Service Support Representative

Role: 

Customer ServiceIndustry Type: 

Advertising & MarketingDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Customer Success, Service & Operations – Other

EducationUG: 

Any GraduatePG: 

Any Postgraduate

Job description

• Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
• Manages email, chats, and calls from customers
• Resolve customer issues in a timely and consistent manner
• Manage time and productivity to meet daily individual and team ticket targets
• Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
• Strong written and verbal communication skills

We re excited about you if you have :

• Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
• Manages email, chats, and calls from customers Resolves customer issues in a timely and consistent manner
• Manages time and productivity to meet daily individual and team ticket targets
• Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
• Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
• Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
• Minimum Experience: 2+ Years of Experience.
• Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
• Willing to work in Rotational shifts – Night Shifts / US Shifts.

APPLICATION LINK : CLICK HERE