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🔵 Company Details :
We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.
✅ Company Name : Clinic Mind
✅ Job Role : Client Support Specialist
✅ Qualification : 12th Pass
✅ Job Location : Remote
✅ Monthly Salary : ₹30,000/-
✅ Age : 18 + Above
✅ Experience : 0 – 5
✅ Exam : No Exam
✅ Application Fee : No Fee
✅ Shift Timings : A B C Shifts
🔶 Job Description :
Responsibilities:
👉Client Assistance:Guide ClinicMind clients in maximizing the system’s utility.Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.
👉Problem-Solving:Troubleshoot issues encountered by users.Understand the objectives behind users’ actions and identify any obstacles they may face.
👉Inquiries and Training:Address basic medical billing questions after completing mandatory on-the-job training.
👉Collaboration:Work closely with our software support and account management teams to resolve client issues effectively.Determine when an issue needs to be escalated to other departments for resolution.
👉Communication:Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.
👉Escalation and Risk Management:Identify practices at risk of attrition and escalate to the appropriate resource.Recognize tone, keywords, and signs of frustration to address client concerns proactively.
👉Administrative Duties:Ensure accurate documentation of all client interactions.Follow up on client interactions as per established procedures.
👉 Additional Responsibilities:Perform other duties as assigned by management, adhering to the dynamic needs of the department.
✔️Manage the overall interview, selection, and closing processShould be an excellent team player
✔️Excellent communication & interpersonal skills (verbal, written, listening, and presentation).
✔️Strong Sourcing skills.
✔️ Hard-working, articulate, and detail-oriented
✔️Friendly and customer-focused in every situation
✔️Ability to learn quickly and embrace change ✔️Comfortable multi-tasking in a high-energy environment.
🔶 SKILLS :
✔️Communication Skills
✔️Strong Interpersonal Skills
✔️English Fluency
🔶 SELECTION PROCESS :
✔️Personal Interview
✔️Document Verification
✔️Group Discussion
✔️HR Round
✔️Final Output – Call Letter
🔶 How To Apply :
✔️Open The Application From And Read The Full Details After Then Click On The Apply Now (Or) Register Now.
✔️Fill The Application From { Your Personal Details } Like – Name, Qualifications, Age, Experience …Ect .
✔️ Finally You Select The Option
👉 Submit Your Application 👈
🔶 Application Fee :
✔️No Application Fee
✔️Free Of Cost This Application
APPLY ONLINE LINK : CLICK HERE
👉 If the application is not open at the time you see it, understand that the application end date is over 🙏🙏