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🔵 Company Details :

We are a Health IT and RCM service company with a leading-edge EHR software product and a medical billing BPO. We are looking for an enthusiastic Client Support Specialist. This role involves a broad range of responsibilities, from responding to client inquiries to troubleshooting and beyond. The ideal candidate is a problem-solver, an effective communicator, and dedicated to enhancing user experience.

✅ Company Name : Clinic Mind

✅ Job Role : Client Support Specialist

✅ Qualification : 12th Pass

✅ Job Location : Remote

✅ Monthly Salary : ₹30,000/-

✅ Age : 18 + Above

✅ Experience : 0 – 5

✅ Exam : No Exam

✅ Application Fee : No Fee

✅ Shift Timings : A B C Shifts

🔶 Job Description :

Responsibilities:

👉Client Assistance:Guide ClinicMind clients in maximizing the system’s utility.Handle a wide array of inquiries, including but not limited to patient demographics, balance management, clinic reporting, claims, and point of sale.

👉Problem-Solving:Troubleshoot issues encountered by users.Understand the objectives behind users’ actions and identify any obstacles they may face.

👉Inquiries and Training:Address basic medical billing questions after completing mandatory on-the-job training.

👉Collaboration:Work closely with our software support and account management teams to resolve client issues effectively.Determine when an issue needs to be escalated to other departments for resolution.

👉Communication:Engage with clients through various channels, including phone, email, live chat, Facebook, and an internal tasking system.

👉Escalation and Risk Management:Identify practices at risk of attrition and escalate to the appropriate resource.Recognize tone, keywords, and signs of frustration to address client concerns proactively.

👉Administrative Duties:Ensure accurate documentation of all client interactions.Follow up on client interactions as per established procedures.

👉 Additional Responsibilities:Perform other duties as assigned by management, adhering to the dynamic needs of the department.

✔️Manage the overall interview, selection, and closing processShould be an excellent team player

✔️Excellent communication & interpersonal skills (verbal, written, listening, and presentation).

✔️Strong Sourcing skills.

✔️ Hard-working, articulate, and detail-oriented

✔️Friendly and customer-focused in every situation

✔️Ability to learn quickly and embrace change ✔️Comfortable multi-tasking in a high-energy environment.

🔶 SKILLS :

✔️Communication Skills

✔️Strong Interpersonal Skills

✔️English Fluency

🔶 SELECTION PROCESS :

✔️Personal Interview

✔️Document Verification

✔️Group Discussion

✔️HR Round

✔️Final Output – Call Letter

🔶 How To Apply :

✔️Open The Application From And Read The Full Details After Then Click On The Apply Now (Or) Register Now.

✔️Fill The Application From { Your Personal Details } Like – Name, Qualifications, Age, Experience …Ect .

✔️ Finally You Select The Option

👉 Submit Your Application 👈

🔶 Application Fee :

✔️No Application Fee

✔️Free Of Cost This Application

APPLY ONLINE LINK : CLICK HERE

👉 If the application is not open at the time you see it, understand that the application end date is over 🙏🙏