Role: 

Customer Success – OtherIndustry Type: 

Software ProductDepartment: 

Customer Success, Service & OperationsEmployment Type: 

Full Time, PermanentRole Category: 

Customer Success

EducationUG: 

B.Sc in Any Specialization, B.Tech/B.E. in Any SpecializationPG: 

MS/M.Sc(Science) in Any Specialization, MBA/PGDM in Any Specialization, M.Tech in Any SpecializationDoctorate: 

Doctorate Not Required

Job description

What youll be doing

– Proactively engage with customers to understand their goals, challenges, and use cases
– Provide onboarding assistance to new customers, ensuring a smooth transition to our product
– Deliver product demonstrations and training sessions to educate customers on features and best practices
– Monitor customer usage and identify opportunities for upselling or cross-selling additional products or services
– Collaborate with sales, product, and support teams to advocate for customer needs and drive product improvements
– Address customer inquiries and resolve issues in a timely and professional manner
– Track customer success metrics and report on key performance indicators (KPIs) to management
– Contribute to the development of customer success processes and documentation

What we need from you
– Bachelor’s or masters degree in business, Marketing, Communication, or a related field.
– 5 to 10 Years of experience in customer success, account management, or a related role.
– Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
– Excellent problem-solving and decision-making abilities, with a focus on delivering positive outcomes for customers.
– Ability to prioritize and manage multiple tasks and priorities in a fast-paced environment.
– Proficiency with CRM software, customer support tools, and Microsoft Office Suite.
– Passion for technology and a genuine desire to help customers succeed.
– Proven track record of meeting or exceeding customer satisfaction and retention goals.

APPLICATION LINK : CLICK HERE