Customer Service Support Representative

Role:

Full Time, PermanentRole Category:

Customer Success, Service & Operations – Other

EducationUG:

Any GraduatePG:

Any Postgraduate

Job description

Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Manages email, chats, and calls from customers
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
Strong written and verbal communication skills

We re excited about you if you have :

Respond to emails and chats from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer
Manages email, chats, and calls from customers Resolves customer issues in a timely and consistent manner
Manages time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of the internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high-volume, transactional environment
Strong written and verbal communication skills Experience in e-commerce or back office environment will be an added advantage
Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
Minimum Experience: 2+ Years of Experience.
Graduation is Mandatory (must have all the relevant docs & Provisional certificate)
Willing to work in Rotational shifts – Night Shifts / US Shifts.